Returns & Right of Withdrawal
At Lorenarode.com, we want you to be happy with your purchase. If you are a consumer in the European Union, you generally have a statutory right of withdrawal for online purchases.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period ends 14 days after the day on which you, or a third party designated by you (other than the carrier), receive the goods.
To exercise your right of withdrawal, please contact us at lorode99@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase.
You may use the following wording:
“I hereby withdraw from my purchase of [product name], order number [order number], ordered on [date] and received on [date].”
Returning Your Order
After informing us of your withdrawal, you must send the goods back to us without undue delay and no later than 14 days after informing us of your decision to withdraw.
The returned items should be in a condition that allows them to be resold. You are responsible for any diminished value resulting from handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.
Please contact us at lorode99@gmail.com before sending your return so that we can provide you with the appropriate return instructions.
Return Shipping Costs
Unless otherwise stated, you are responsible for the direct cost of returning the goods after exercising your right of withdrawal.
Original standard delivery costs will be refunded. If you selected a more expensive delivery option than the cheapest standard delivery option offered by us, the additional cost will not be refunded.
Refunds
If you exercise your right of withdrawal, we will refund the payments we have received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever is earlier.
Refunds will be made using the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you.
Exceptions
The statutory right of withdrawal does not apply to certain types of goods, including goods that are made to the consumer's specifications or are clearly personalized.
This means that genuinely custom-made or personalized jewelry may be excluded from the statutory right of withdrawal. Handmade jewelry that is simply produced by hand but is not individually personalized or made to the customer's specific requirements is generally not automatically excluded.
If you are unsure whether your particular order qualifies for an exception, please contact us at lorode99@gmail.com.
Defective or Damaged Items
If your item is defective, damaged, or does not conform to the contract, please contact us at lorode99@gmail.com as soon as possible.
Your statutory consumer rights regarding defective goods remain unaffected by this return policy.