Shipping Policy
At Lorenarode.com, we strive to provide fast and reliable shipping. Below you can find information about order processing, shipping options, delivery times, and shipping costs.
Order Processing
All of our jewelry is handmade and unique. Orders are usually processed and dispatched within 2–5 business days after purchase.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Please note that the shipping time begins after your order has been dispatched. The processing time is therefore additional to the estimated delivery time stated below.
Shipping Methods & Costs
Germany
Standard Shipping
Estimated delivery: 2–5 business days
Shipping cost: € 5.00
Envelope Shipping (XS)
Estimated delivery: 2–5 business days
Shipping cost: € 3.50
European Union
Standard Shipping
Estimated delivery: 3–7 business days
Shipping cost: € 9.70
Envelope Shipping (XS)
Estimated delivery: 3–7 business days
Shipping cost: € 5.00
The available shipping options and applicable shipping costs will be displayed during checkout based on your delivery address and the shipping method selected.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 24 hours for tracking information to become available after dispatch.
Shipping Delays
We aim to process and dispatch orders within the timeframes stated above. Delivery times are estimates and may be affected by circumstances outside of our control, such as postal delays, public holidays, or exceptional weather conditions.
If there is a significant delay with your order, please contact us at lorode99@gmail.com and we will do our best to assist you.
Lost or Damaged Packages
If your order arrives damaged or does not arrive, please contact us at lorode99@gmail.com as soon as possible.
We will assist you in contacting the shipping carrier and resolving the issue. Your statutory consumer rights remain unaffected.
Local Pickup – Munich
We offer local pickup from our studio in Munich.
You can select the local pickup option during checkout. Once your order is ready, we will contact you by email with information about when and where you can collect your order.
Please wait for our confirmation before coming to collect your order.