Terms of Service
Last updated: [Insert date]
1. About Lorenarode.com
This website is operated by Lorena Rode, a sole proprietor based in Germany, trading under the name Lorenarode.
Contact: lorode99@gmail.com
For full business details, please see our Legal Notice. 2. Products and Handmade Variations
Lorenarode offers handmade glass jewellery. Each piece is individually crafted, and slight variations in colour, shape, size or finish may occur. These variations are part of the handmade nature of the products.
Product photographs are intended to represent the items as accurately as possible. Colours may appear differently depending on your screen and display settings.
Product availability may change. If an ordered product becomes unavailable, we will contact you and explain the available options. 3. Prices and Payment
All prices are displayed in euros (EUR). Any applicable taxes and delivery charges will be shown as required before you place your order.
We accept the payment methods displayed at checkout, including PayPal and payment methods processed through Stripe, where available.
Payment is due according to the payment method selected at checkout. 4. Orders and Contract Formation
Please review your order carefully before submitting it.
After you submit an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not necessarily mean that your order has been accepted.
[Before publishing: Confirm when your Cargo checkout forms the contract—for example, when you receive the order, when you send an order confirmation, or when you dispatch the item. The wording must match your actual checkout process.]
We may contact you if we need to clarify information relating to your order. 5. Order Processing and Shipping
Orders are generally processed within 2–5 business days, unless otherwise stated on the product page or agreed with you.
Available shipping methods, delivery estimates, shipping costs and any applicable delivery restrictions will be displayed before you place your order.
Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control.
[Before publishing: Confirm your current shipping prices, delivery estimates for Germany and other EU countries, and the carriers you use.] 6. Right of Withdrawal and Returns
Consumers purchasing online generally have a statutory right to withdraw from their purchase within 14 days of receiving the goods, subject to applicable legal exceptions.
Certain genuinely personalised or custom-made products may be excluded from the statutory right of withdrawal where the legal requirements are met. The fact that a product is handmade does not, by itself, exclude this right.
Details about the withdrawal period, how to exercise the right, return shipping costs and refunds are provided in our separate Right of Withdrawal and Returns information.
Nothing in these Terms limits any mandatory consumer rights. 7. Faulty or Non-Conforming Products
Your statutory rights apply if a product is defective or does not conform to the contract.
Please contact us at lorode99@gmail.com if you have a concern about your order. We will review the issue and explain the available options under applicable law. 8. Intellectual Property
Unless otherwise stated, the content of this website, including photographs, text, branding and original designs, is owned by Lorena Rode or used with permission.
You may not reproduce, distribute or commercially use protected content without the necessary permission, except where permitted by law. 9. Website Use
You agree not to misuse this website, interfere with its operation, attempt unauthorised access or use the website for unlawful purposes.
We may update website content, product information and availability as our business develops, subject to our obligations under applicable law and any existing purchase contract. 10. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms do not limit mandatory consumer rights or liability that cannot legally be excluded, including applicable liability for intentional misconduct, gross negligence, injury to life, body or health, or statutory product liability. 11. Applicable Law
These Terms are governed by the laws of Germany, subject to any mandatory consumer protection provisions that apply in the country where a consumer resides.
Nothing in these Terms deprives consumers of protections that cannot be excluded under applicable law. 12. Contact
If you have questions about these Terms or an order, please contact:
Lorena Rode — Lorenarode
Email: lorode99@gmail.com
Please refer to the Legal Notice on our website for the full business contact details.